Our Advice & Information Service
How to contact us
Our advice and information telephone service is open from 1pm to 4pm, and our webchat service is open from 9:30am – 4pm Monday to Friday, excluding bank holidays. Outside of these hours, please use the contact email below.
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Visit our web pages
Our website has all you need to know about mental illness, diagnosis, treatment and your rights. With over 100 topics to choose from, our website is the best place to find the information you are looking for.
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Web chat
If you are visiting our advice pages between 10am and 1pm Monday to Friday and would like further information, be sure to click the blue chat icon at the bottom right of the screen. You will be connected to our team who can give you practical advice.
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Via email
If you would like to contact our advice team, please email advice@rethink.org or use the button below. We aim to respond to your message within three working days. Please include your postcode, date of birth and phone number in case we need to contact you.
Contact us Contact us -
Freephone 0808 801 0525
Our Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits and carers rights. We also offer general help on living with mental illness, medication and care. We're happy to receive Next Generation Text Service (NGTS) calls.
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Write to us
If you are unable to access the internet and would like to write to us, the our postal address is: RAIS, PO Box 17106, Birmingham, B9 9LL. Please remember to include your return address and date of birth so we can deal with your enquiry.
Looking for information about money, debt or benefits?
Why not visit our Mental Health & Money Advice Service?
Mental Health Crisis
Breathing Space
If you would like to speak to a member of staff regarding Mental Health Crisis Breathing Space, please call 0808 801 0745.
Are you trying to find a local service?
If you would like to learn more about what is in your area then Hub of Hope of a national database of mental health services that you can search by using your postcode.
Visit the Hub of Hope site now
Are you currently in a crisis or know someone who is? Please check our crisis support pages to find out which organisations can provide the most appropriate support depending on your circumstances.